We were eating at Cosmic Rays Starlight Café, this is the place with Sonny Eclipse and his great show. I ordered my food, don't forget to go on either side of the register, and went up to the counter to wait for it. Today it was this crazy new creation, pulled-pork on a cheeseburger. Yeah, that was on the menu and it was great.
So as I'm waiting I can see the tray getting loaded up and then brought over to me. And at this point it's just a normal everyday tray in my eyes. I'd have to say I did not even notice it other than to register that I was not carrying the food and drink in my hands. As I was turning, the Cast Member was holding out a Mickey straw. You know the type, the plastic straw in the shape of a Mickey head. Like when you add 70 cents to your drink price at most counter services, you get it.
Well, as it turns out, I had won the Gray Tray Lottery. Out of the hundreds of brown or blue trays it seems that there is only 1 gray tray. The customer that gets that tray also gets the lottery prize of one Mickey straw. Very cool! It's a small thing but on a hot, long day, it's nice to get that kind of surprise. I'm thinking probably one of 3 things happened to start this fun play with guests.
- Just a mistake in the delivery of new trays when they unpacked them. One the wrong color.
- Or, a guest just walked one over from another restaurant. Maybe from the Lunching pad?
- Or, the marketing machine is a lot bigger and smarter than we think and this was a directive from upper mgmt. that was determined for $0.00, you have a chance to make a guest smile.
Whichever way it is
May you someday, get the Gray Tray.